Refunds and Returns Policy for Awaken Wellness

Services

 Our services include, but are not limited to, holistic therapies, wellness consultations, and workshops.

• Cancellations and Rescheduling:
  • We understand that circumstances may require you to cancel or reschedule your appointment. We kindly request at least [Insert Number, e.g., 24] hours' notice for any cancellations or changes to your scheduled appointment.
  • Cancellations made with less than [Insert Number, e.g., 24] hours' notice may be subject to a cancellation fee equivalent to [Insert Percentage, e.g., 50%]% of the booked service value. This fee may be waived at our discretion under exceptional circumstances.
  • Failure to arrive for a scheduled appointment without prior notification ("no-show") will result in a charge of the full amount of the booked service.
  • For workshops or special events, specific cancellation terms may apply and will be clearly communicated at the time of booking.
• Service Dissatisfaction:
  • Your satisfaction is important to us. If you are not satisfied with a service you have received, please notify us immediately (on the day of the service or as soon as reasonably possible). We will endeavor to understand your concerns and find a fair resolution, which may include a complimentary touch-up, a partial or full refund, or a credit for a future service, at our sole discretion.
  • Refunds or credits for services are not guaranteed and will be assessed on a case-by-case basis. We do not typically offer refunds for services that have been completed if you have not raised concerns during or immediately after the service.
• Pre-Paid Service Packages:
  • Pre-paid service packages are generally non-refundable and non-transferable unless otherwise specified at the time of purchase or required by UAE law.
  • Any unused portions of a pre-paid package may be eligible for a partial refund under exceptional circumstances (e.g., medical reasons preventing continuation of services, supported by a medical certificate), calculated based on the value of services already rendered at their standard individual price.

Retail Products

We may offer a selection of retail products for sale at Awaken Wellness.

• Eligibility for Return/Exchange:
  • To be eligible for a return or exchange, retail products must be:
    • Unopened, unused, and in their original, sealed packaging (if applicable).
    • In a resalable condition.
    • Accompanied by the original proof of purchase (receipt).
  • Returns or exchanges must be requested within [Insert Number, e.g., 7 or 14] calendar days from the date of purchase.
• Non-Returnable Items:
  • For hygiene and safety reasons, certain items may not be eligible for return or exchange unless they are defective. These may include, but are not limited to:
    • Opened or used cosmetic, skincare, or personal care products.
    • Items sold on sale or clearance (unless defective).
    • Gift vouchers (see section below).
  • This list is not exhaustive and may be updated. Please check with our staff at the time of purchase if you have questions about the return eligibility of a specific product.
• Process for Returns/Exchanges:
  • To initiate a return or exchange for a retail product, please visit Awaken Wellness with the item and your proof of purchase.
  • Our staff will inspect the item to ensure it meets the eligibility criteria.
  • If approved, you may choose an exchange for another product of equal value or receive a refund.
• Refunds for Products:
  • If a refund is approved, it will typically be processed using the original method of payment.
  • Please allow for [Insert Number, e.g., 5-10] business days for the refund to be reflected in your account, depending on your card issuer's policies.
  • Shipping costs (if applicable) are non-refundable. If you receive a refund, the cost of return shipping (if we incur it) may be deducted from your refund.
• Defective Products:
  • If you believe a product you purchased is defective, please contact us immediately or return it to Awaken Wellness with your proof of purchase.
  • If the product is confirmed to be defective, we will offer you a replacement, exchange, or a full refund.

Gift Vouchers / Gift Cards

Gift vouchers or gift cards purchased from Awaken Wellness are non-refundable and cannot be exchanged for cash.

They must be presented at the time of service or product purchase.

Gift vouchers are valid for a specified period, typically [Insert Duration, e.g., 6 or 12] months from the date of issue, unless otherwise stated. The expiry date will be clearly marked on the voucher. Expired vouchers will not be accepted.

Lost or stolen gift vouchers cannot be replaced or refunded.

How to Request a Refund or Discuss a Return

For any questions regarding refunds or returns, or to initiate a request, please:

• Contact us by phone at: [Insert Phone Number]
• Email us at: [Insert Email Address]

Please provide your name, contact details, details of the service or product in question, date of purchase/service, and the reason for your request.

Changes to This Policy

Awaken Wellness reserves the right to modify this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting the updated policy on our Website or displaying it at our wellness center. Your continued use of our services or purchase of products after any such changes constitutes your acceptance of the new policy.

Contact Us

If you have any questions about our Refunds and Returns Policy, please contact us:

Awaken Wellness 

The Meydan Hotel, Grandstand,

6th Floor, Meydan Road,

Nad Al Sheba, Dubai

hello@awaken-wellness.co

Policy Changes

Awaken Wellness reserves the right to modify this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website or at our center.