Introduction
Welcome to Awaken Wellness ("Awaken Wellness," "we," "us," or "our"). We are committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (the "Website") and use our services.
This Privacy Policy is designed to comply with the relevant data protection laws in the United Arab Emirates (UAE), including Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data (PDPL) and any other applicable regulations.
By using our Website and services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We may collect several different types of personal information for various purposes to provide and improve our services to you.
Personal Data: This may include, but is not limited to:
- Full Name
- Email Address
- Phone Number
- Date of Birth
- Gender
- Nationality
- Residential Address
- Emirates ID or Passport Information (for identification and booking purposes as required by law)
- Health and wellness information you voluntarily provide in relation to your bookings or inquiries (e.g., allergies, health conditions, treatment preferences). This is considered sensitive personal data and will be handled with extra care and explicit consent where required.
- Payment Information (e.g., credit/debit card details, billing address). Please note that we may use third-party payment processors, and your payment information will be subject to their privacy policies.
- Booking and appointment details.
- Feedback and survey responses.
Usage Data: We may automatically collect information about how the Website is accessed and used. This Usage Data may include information such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
Tracking & Cookies Data: We use cookies and similar tracking technologies to track the activity on our Website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website. Examples of Cookies we may use:
- Session Cookies
- Preference Cookies
- Security Cookies
How We Use Your Information
Awaken Wellness uses the collected data for various purposes:
- To provide and maintain our Website and services.
- To process your bookings, appointments, and payments.
- To manage your account and provide you with customer support.
- To notify you about changes to our services or policies.
- To communicate with you, including responding to your inquiries and providing information about our services, promotions, and events (with your consent where required).
- To personalize your experience on our Website.
- To gather analysis or valuable information so that we can improve our Website and services.
- To monitor the usage of our Website.
- To detect, prevent, and address technical issues and fraud.
- To comply with our legal obligations under UAE law.
- For any other purpose with your explicit consent.
Legal Basis for Processing Personal Data under PDPL
We process your personal data based on the following legal grounds as permitted by the PDPL:
- Consent: Where you have given us explicit consent to process your personal data for one or more specific purposes (e.g., for receiving marketing communications or processing sensitive health information).
- Contractual Necessity: Where the processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract (e.g., to process your booking).
- Legal Obligation: Where the processing is necessary for compliance with a legal obligation to which we are subject under UAE law.
- Public Interest: In limited circumstances, where processing is necessary for the public interest.
- Legitimate Interests: Where the processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.
Data Sharing and Disclosure
Awaken Wellness will not sell or rent your personal data to third parties. We may share your personal information in the following limited circumstances:
- Service Providers: We may employ third-party companies and individuals to facilitate our Website ("Service Providers"), provide the Website on our behalf, perform Website-related services, or assist us in analyzing how our Website is used. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. This includes payment processors and IT support services.
- Legal Requirements: Awaken Wellness may disclose your personal data in the good faith belief that such action is necessary to:
- Comply with a legal obligation under UAE law.
- Protect and defend the rights or property of Awaken Wellness.
- Prevent or investigate possible wrongdoing in connection with the Website or services.
- Protect the personal safety of users of the Website or the public.
- Protect against legal liability.
- Business Transfers: If Awaken Wellness is involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
- With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
International Data Transfers: Your information, including personal data, may be transferred to — and maintained on — computers located outside of the UAE where the data protection laws may differ from those in the UAE. If we transfer your personal data outside of the UAE, we will ensure that appropriate safeguards are in place to protect your data in accordance with the PDPL and other applicable laws. This may include relying on adequacy decisions or implementing appropriate contractual clauses.
Data Security
The security of your data is important to us. We have implemented appropriate technical and organizational security measures designed to protect your personal data from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include, but are not limited to, data encryption, access controls, and regular security assessments.
However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
Data Retention
Awaken Wellness will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy and to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable UAE laws), resolve disputes, and enforce our legal agreements and policies.
Usage Data will generally be retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Website, or we are legally obligated to retain this data for longer periods.
Your Rights
Under the UAE PDPL and other applicable data protection laws, you have certain rights regarding your personal data. These may include:
- Right to Access: You have the right to request access to the personal data we hold about you.
- Right to Rectification: You have the right to request the correction of any inaccurate or incomplete personal data.
- Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data under certain conditions.
- Right to Restrict Processing: You have the right to request the restriction of the processing of your personal data under certain conditions.
- Right to Data Portability: You have the right to request the transfer of your personal data to another controller in a structured, commonly used, and machine-readable format, under certain conditions.
- Right to Object to Processing: You have the right to object to the processing of your personal data under certain conditions, including for direct marketing purposes.
- Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw your consent at any time. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
- Right to Lodge a Complaint: You have the right to lodge a complaint with the UAE Data Office or other relevant supervisory authority if you believe that our processing of your personal data infringes applicable data protection laws.
To exercise any of these rights, please contact us using the contact details provided below. We may need to verify your identity before responding to your request.
Cookies and Tracking Technologies
As mentioned above, we use cookies and similar tracking technologies. You can manage your cookie preferences through your browser settings. For more detailed information about the cookies we use and your choices regarding cookies, please refer to our Cookie Policy (if available as a separate document) or contact us.
Children's Privacy
Our Website and services are not intended for use by individuals under the age of 18 ("Children") without the supervision of a parent or guardian. We do not knowingly collect personally identifiable information from children without verifiable parental consent. If you are a parent or guardian and you are aware that your child has provided us with personal data without your consent, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we will take steps to remove that information from our servers.
Links to Other Websites
Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of the Website or our services after any modification to this Privacy Policy will constitute your acceptance of such modification.
Contact Us
If you have any questions about this Privacy Policy, your rights, or our data protection practices, please contact us:
Awaken Wellness
The Meydan Hotel, Grandstand,
6th Floor, Meydan Road,
Nad Al Sheba, Dubai
hello@awaken-wellness.co
